“World Class” 80 Net Promoter Score – As of Q1 2018
About Net Promoter:
The Net Promoter Score is an index ranging from −100 to +100 that measures the willingness of customers to recommend a company’s products or services. It measures customer experience and predicts business growth.
Net Promoter Scoring:
0+ = Good
50+ = Excellent
70+ = World-class
Homebridge has earned a world-class score of 80 on the Net Promoter customer survey. Net Promoter measures customer loyalty by scoring the customer experience based on feedback across all customer touchpoints in the company. Used by the likes of Apple, Four Seasons Hotels and Netflix, it keeps us customer-focused and accountable.
At Homebridge, we understand that a positive customer experience drives sales and is imperative to the long-term success of a company. Our world-class Net Promoter score is a measurement of the high likelihood that our customers would recommend us to their friends and families. It’s also a reflection of the amazing commitment and focus of our valued Associates. Accountability — at every level of the organization — is an important facet of the Homebridge culture and it’s a cornerstone to our success. We’re always looking for motivated mortgage professionals to join the Homebridge team. If you’ve got an eye for excellence, we want you!